The PCB will receive complaints on telephone or by correspondence or by verbal statements made at the premises of the Bureau.
 

The PCB will record every complaint and refer it to the relevant Ministry or Department for action or investigation.  A reply will be sent to the complainant within a reasonable period.
 

The PCB will not deal with a complaint which falls within the exclusive jurisdiction of the Ombudsman or the Human Rights Commission or ICAC or a Court of Law.
 

The PCB will, as far as practicable, observe strict confidentiality in its dealing with a complaint and will not disclose the identity of the complainant, where the latter makes such a request.
 

The Bureau will acknowledge receipt of all complaints received either orally or written within a week.  After thorough investigation with the Ministry/Department concerned, a reply will be sent to the complainant.
 

If, after receiving a reply, complainant is still not satisfied, he may write to the Chairman, Standing Committee on Public Complaints, Prime Minister´s Office, 3rd Floor, New Government Centre, Port Louis.